{"id":20492,"date":"2020-05-27T09:17:45","date_gmt":"2020-05-26T23:17:45","guid":{"rendered":"https:\/\/delonghicookingappliances.com.au\/staging\/?page_id=20492"},"modified":"2022-11-03T17:37:07","modified_gmt":"2022-11-03T06:37:07","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/delonghicookingappliances.com.au\/staging\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-right:0px;--awb-padding-bottom:20px;--awb-padding-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#002c58;--awb-margin-bottom:10px;--awb-sep-color:#002c58;--awb-font-size:36px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;letter-spacing:1.5px;text-transform:uppercase;--fontSize:36;line-height:1.2;\">COOKTOPS<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:30px;width:100%;max-width:200px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#002c58;border-color:#002c58;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-1 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Raleway\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Raleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #002c58;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #002c58;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #002c58!important;border-color: #002c58!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20389 cooktops \"><span class=\"entry-title rich-snippet-hidden\">The cooktop will not light<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:24:24+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20389\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20389\" href=\"#collapse-1-20389\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The cooktop will not light<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20389\" aria-labelledby=\"faq_1-20389\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>Check that the cooktop is plugged in and there is power to the wall socket.<\/li>\n<li>Check that the gas supply valve is turned on and the supply to the house is working.<\/li>\n<li>You should be able to hear the gas when a burner is turned on.<\/li>\n<li>Check that the gas igniters are clean (use a toothbrush and methylated spirits to remove any build-up.)<\/li>\n<li>Check that the cooktop has been assembled correctly and the burner cap is sitting flat.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20391 cooktops \"><span class=\"entry-title rich-snippet-hidden\">The burner flames are yellow\/slow to start.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:25:20+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20391\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20391\" href=\"#collapse-1-20391\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The burner flames are yellow\/slow to start.<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20391\" aria-labelledby=\"faq_1-20391\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>Check that the cooktop has been assembled correctly and the burner cap is sitting flat.<\/li>\n<li>Your gas bottle may be running low. Refill if necessary.<\/li>\n<li>The gas pressure may not be at the correct level.<\/li>\n<li>Check that the correct jets have been fitted.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20393 cooktops \"><span class=\"entry-title rich-snippet-hidden\">The graphics appear to have worn off the glass.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:26:03+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20393\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20393\" href=\"#collapse-1-20393\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The graphics appear to have worn off the glass.<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20393\" aria-labelledby=\"faq_1-20393\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Baked-on food may have obscured the graphics. Use a razor scraper to remove the spills.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20395 cooktops \"><span class=\"entry-title rich-snippet-hidden\">The elements turn themselves on and off. Why is this?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:26:41+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20395\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20395\" href=\"#collapse-1-20395\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The elements turn themselves on and off. Why is this?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20395\" aria-labelledby=\"faq_1-20395\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This is normal. The elements are cycling to prevent the glass from overheating or the controller is cycling to maintain the selected setting.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20397 cooktops \"><span class=\"entry-title rich-snippet-hidden\">There is a metallic sheen on the glass.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:27:18+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20397\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20397\" href=\"#collapse-1-20397\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">There is a metallic sheen on the glass.<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20397\" aria-labelledby=\"faq_1-20397\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This is often caused by copper- or aluminium-bottomed pots. Ceramic cleaner should remove the marks. Your cooktop should be cleaned regularly, as spills that are allowed to burn into the surface may react with the ceramic glass and not be removable.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20399 cooktops \"><span class=\"entry-title rich-snippet-hidden\">The elements do not work at all. Why is this?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:27:59+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20399\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20399\" href=\"#collapse-1-20399\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The elements do not work at all. Why is this?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20399\" aria-labelledby=\"faq_1-20399\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If your model has a Control Lock function, check that it is switched off.<\/p>\n<p>Check the mains power or the isolation switch &#8211; this is usually located in the kitchen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20401 cooktops \"><span class=\"entry-title rich-snippet-hidden\">The H symbol is showing once cooking has finished.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:28:37+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20401\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20401\" href=\"#collapse-1-20401\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The H symbol is showing once cooking has finished.<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20401\" aria-labelledby=\"faq_1-20401\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>When the temperature of a cooking zone is still hot, the relevant H remaining heat indicator lights up on the display to alert you of the hot surface.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20403 cooktops \"><span class=\"entry-title rich-snippet-hidden\">The Pan\/Pot is noisy when using on induction.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:29:20+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20403\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20403\" href=\"#collapse-1-20403\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The Pan\/Pot is noisy when using on induction.<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20403\" aria-labelledby=\"faq_1-20403\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Some types of pans could cause noise when used on an induction cooking zone. The noise does not mean any failure of the appliance and does not influence the cooking operation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20405 cooktops \"><span class=\"entry-title rich-snippet-hidden\">What is the LPG Gas pressure?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:29:56+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20405\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20405\" href=\"#collapse-1-20405\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the LPG Gas pressure?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20405\" aria-labelledby=\"faq_1-20405\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For Universal LPG models the gas supply is connected to the test point adaptor which is supplied with the appliance and ensure that the supply pressure is regulated to 2.75 kPa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20407 cooktops \"><span class=\"entry-title rich-snippet-hidden\">What is the natural gas pressure?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:30:39+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20407\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20407\" href=\"#collapse-1-20407\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the natural gas pressure?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20407\" aria-labelledby=\"faq_1-20407\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For Natural Gas models the gas supply is connected to the pressure regulator which is supplied with the appliance. Adjust the regulator to obtain a test point pressure of 1 kPa with the two semi-rapid (SR). burners operating at the maximum.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20409 cooktops \"><span class=\"entry-title rich-snippet-hidden\">The burner goes out when the knob is released.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:31:14+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20409\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20409\" href=\"#collapse-1-20409\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The burner goes out when the knob is released.<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20409\" aria-labelledby=\"faq_1-20409\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Flame Failure safety feature (where fitted) may have been activated. Hold down the knob for five seconds when lighting a burner to ensure it is properly engaged. If this does not help please contact an Authorised Delonghi Service Agent.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20411 cooktops \"><span class=\"entry-title rich-snippet-hidden\">One of the burners has an uneven flame.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:31:55+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-20411\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-20411\" href=\"#collapse-1-20411\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">One of the burners has an uneven flame.<\/div><\/a><\/h4><\/div><div id=\"collapse-1-20411\" aria-labelledby=\"faq_1-20411\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><article>Check that the cooktop has been assembled correctly and the burner cap is sitting flat.<\/p>\n<\/article>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-right:0px;--awb-padding-bottom:20px;--awb-padding-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#002c58;--awb-margin-bottom:10px;--awb-sep-color:#002c58;--awb-font-size:36px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;letter-spacing:1.5px;text-transform:uppercase;--fontSize:36;line-height:1.2;\">OVENS<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:30px;width:100%;max-width:200px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#002c58;border-color:#002c58;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><style type=\"text\/css\">#accordian-2 .fusion-panel:hover,#accordian-2 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-2 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-2 .panel-title a{font-family:\"Raleway\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:\"Raleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-2 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: #002c58;}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #002c58;}.fusion-accordian #accordian-2 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-2 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2 .panel-title a.hover .fa-fusion-box { background-color: #002c58!important;border-color: #002c58!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-2\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20421 ovens \"><span class=\"entry-title rich-snippet-hidden\">The oven won\u2019t turn on.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:36:01+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20421\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20421\" href=\"#collapse-2-20421\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The oven won\u2019t turn on.<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20421\" aria-labelledby=\"faq_2-20421\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Check the mains power or isolation switch.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20423 ovens \"><span class=\"entry-title rich-snippet-hidden\">The oven door won\u2019t open.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:36:43+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20423\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20423\" href=\"#collapse-2-20423\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The oven door won\u2019t open.<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20423\" aria-labelledby=\"faq_2-20423\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If it\u2019s a pyrolytic oven it may be in Self Clean mode. If so, the door will unlock when the oven has cooled to a safe temperature.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20425 ovens \"><span class=\"entry-title rich-snippet-hidden\">The oven light doesn\u2019t work.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:37:35+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20425\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20425\" href=\"#collapse-2-20425\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The oven light doesn\u2019t work.<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20425\" aria-labelledby=\"faq_2-20425\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Check the bulb. Replace if faulty.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20427 ovens \"><span class=\"entry-title rich-snippet-hidden\">The door glass is broken.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:38:28+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20427\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20427\" href=\"#collapse-2-20427\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The door glass is broken.<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20427\" aria-labelledby=\"faq_2-20427\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There can be a delay after an impact or knock before the glass shatters. Please contact the Delonghi Call Centre.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20429 ovens \"><span class=\"entry-title rich-snippet-hidden\">Bottom of food not cooking on Convection setting.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:39:20+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20429\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20429\" href=\"#collapse-2-20429\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Bottom of food not cooking on Convection setting.<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20429\" aria-labelledby=\"faq_2-20429\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check that there is no foil or tray placed on the base of the oven. This reflects heat back into the base of the oven and will eventually damage the enamel as well as prolong cooking times.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20431 ovens \"><span class=\"entry-title rich-snippet-hidden\">Manual timer oven wont turn on.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:40:03+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20431\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20431\" href=\"#collapse-2-20431\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Manual timer oven wont turn on.<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20431\" aria-labelledby=\"faq_2-20431\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><article>The timer must be set to either a time period or into the manual position.<\/p>\n<\/article>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20433 ovens \"><span class=\"entry-title rich-snippet-hidden\">Oven with electronic timer wont work.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:40:47+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20433\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20433\" href=\"#collapse-2-20433\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Oven with electronic timer wont work.<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20433\" aria-labelledby=\"faq_2-20433\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You have set the clock of the electronic programmer (the oven will not work until this has been done).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20435 ovens \"><span class=\"entry-title rich-snippet-hidden\">How do I clean the grease filter?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:41:24+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20435\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20435\" href=\"#collapse-2-20435\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I clean the grease filter?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20435\" aria-labelledby=\"faq_2-20435\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The grease filter can be removed for cleaning. This should be washed in hot soapy water.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20437 ovens \"><span class=\"entry-title rich-snippet-hidden\">The fan does not stop when the oven is turned off. Why is this?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:42:04+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20437\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20437\" href=\"#collapse-2-20437\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The fan does not stop when the oven is turned off. Why is this?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20437\" aria-labelledby=\"faq_2-20437\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>On some\u00a0wall ovens the cooling fan can run for up to 2 hours after the oven is turned off. If you think this is a fault please contact the Delonghi Call Centre.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20439 ovens \"><span class=\"entry-title rich-snippet-hidden\">How do I clean catalytic panels?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:43:06+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20439\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20439\" href=\"#collapse-2-20439\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I clean catalytic panels?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20439\" aria-labelledby=\"faq_2-20439\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The catalytic panels are covered with special microporous enamel which absorbs and does away with oil and fat splashes during normal baking over 200\u00b0C.<\/p>\n<p>If, after cooking very fatty foods, the panels remain dirty, operate the oven \u201cidling\u201d on max temperature for about 30 minutes. These panels do not require to be cleaned, however it is advised to periodically remove them (at least the side panels) and to wash them with tepid soapy water and then wipe off with a soft cloth.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20441 ovens \"><span class=\"entry-title rich-snippet-hidden\">Can the Catalytic side panels be reversed?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:43:44+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20441\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20441\" href=\"#collapse-2-20441\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can the Catalytic side panels be reversed?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20441\" aria-labelledby=\"faq_2-20441\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The side panels are reversible and when the catalytic microporous enamel degrades, they can be turned to the other side.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20443 ovens \"><span class=\"entry-title rich-snippet-hidden\">How do I clean the inside of the oven?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:44:22+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20443\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20443\" href=\"#collapse-2-20443\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I clean the inside of the oven?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20443\" aria-labelledby=\"faq_2-20443\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The oven should always be cleaned after use when it has cooled down. The cavity should be cleaned using a mild detergent solution and warm water. Suitable proprietary chemical cleaners may be used after consulting with the manufactures recommendations and testing a small sample of the oven cavity.\u00a0<u>Abrasive cleaning agents or scouring pads\/cloths should not be used on the cavity surface<\/u>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20445 ovens \"><span class=\"entry-title rich-snippet-hidden\">Oven display is showing an &#8216;Alert&#8217; code what does it mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:45:42+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20445\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20445\" href=\"#collapse-2-20445\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Oven display is showing an &#8216;Alert&#8217; code what does it mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20445\" aria-labelledby=\"faq_2-20445\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oven displaying<\/p>\n<p>Alert Code Reason Remedy<\/p>\n<p>A1 Oven over heated Allow the oven to cool down<\/p>\n<p>A2 Door lock error Reset the power and ensure the oven door is locked<\/p>\n<p>A3 Door Lock error Door cannot locked after you have started the cleaning cycle<\/p>\n<p>F+Number Fault code Refer to your nearest Approved Service Centre<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20447 ovens \"><span class=\"entry-title rich-snippet-hidden\">Oven control knobs getting hot<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:46:29+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20447\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20447\" href=\"#collapse-2-20447\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Oven control knobs getting hot<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20447\" aria-labelledby=\"faq_2-20447\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The oven control knobs are getting very hot. All our style ovens use closed door turbo grilling. Please make sure the oven door is closed<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20449 ovens \"><span class=\"entry-title rich-snippet-hidden\">Taking too long or not reaching temperature<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:47:39+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20449\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20449\" href=\"#collapse-2-20449\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Taking too long or not reaching temperature<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20449\" aria-labelledby=\"faq_2-20449\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oven tray or foil may be on the base of the oven. Please remove. No foil or baking tray must ever be placed on the oven base. Which can also damage the Durastone enamel finish.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20451 ovens \"><span class=\"entry-title rich-snippet-hidden\">Oven door glass<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:48:35+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-20451\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-20451\" href=\"#collapse-2-20451\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Oven door glass<\/div><\/a><\/h4><\/div><div id=\"collapse-2-20451\" aria-labelledby=\"faq_2-20451\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oven door glass<\/p>\n<p>Models: All free standing cookers and wall ovens<\/p>\n<p>Should your oven door glass shatter for no apparent reason. Please call our Consumer Experience Centre as you may be to claim under the terms of the Suppliers Statutory Guarantee<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-right:0px;--awb-padding-bottom:20px;--awb-padding-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#002c58;--awb-margin-bottom:10px;--awb-sep-color:#002c58;--awb-font-size:36px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;letter-spacing:1.5px;text-transform:uppercase;--fontSize:36;line-height:1.2;\">RANGEHOODS<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:30px;width:100%;max-width:200px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#002c58;border-color:#002c58;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><style type=\"text\/css\">#accordian-3 .fusion-panel:hover,#accordian-3 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-3 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-3 .panel-title a{font-family:\"Raleway\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-family:\"Raleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-3 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: #002c58;}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #002c58;}.fusion-accordian #accordian-3 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-3 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3 .panel-title a.hover .fa-fusion-box { background-color: #002c58!important;border-color: #002c58!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-3\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20413 rangehoods \"><span class=\"entry-title rich-snippet-hidden\">Does the range hood need to be ducted to the outside.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:32:40+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-20413\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-20413\" href=\"#collapse-3-20413\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Does the range hood need to be ducted to the outside.<\/div><\/a><\/h4><\/div><div id=\"collapse-3-20413\" aria-labelledby=\"faq_3-20413\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, but when installed for recirculating Active Carbon Filters need to be fitted.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20415 rangehoods \"><span class=\"entry-title rich-snippet-hidden\">What type of Halogen Lamps need to be fitted?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:33:28+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-20415\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-20415\" href=\"#collapse-3-20415\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What type of Halogen Lamps need to be fitted?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-20415\" aria-labelledby=\"faq_3-20415\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If the Halogen Lamps have to be replaced, they must be replaced by lamps with ALUMINIUM reflectors, never dichroic lamps, to avoid unnecessary overheating in the lamp holders.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20417 rangehoods \"><span class=\"entry-title rich-snippet-hidden\">How often does the Grease Filters need cleaning?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:34:08+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-20417\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-20417\" href=\"#collapse-3-20417\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How often does the Grease Filters need cleaning?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-20417\" aria-labelledby=\"faq_3-20417\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Depending on use the filters should be cleaned once a month.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20419 rangehoods \"><span class=\"entry-title rich-snippet-hidden\">How should the Grease Filter be cleaned?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:34:51+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-20419\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-20419\" href=\"#collapse-3-20419\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How should the Grease Filter be cleaned?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-20419\" aria-labelledby=\"faq_3-20419\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The filters can be cleaned in a dishwasher or in hot soapy water. They should be dry before refitting.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-right:0px;--awb-padding-bottom:20px;--awb-padding-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-top:0px;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#002c58;--awb-margin-bottom:10px;--awb-sep-color:#002c58;--awb-font-size:36px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Montserrat&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;letter-spacing:1.5px;text-transform:uppercase;--fontSize:36;line-height:1.2;\">DISHWASHERS<\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:30px;width:100%;max-width:200px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#002c58;border-color:#002c58;border-top-width:2px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><style type=\"text\/css\">#accordian-4 .fusion-panel:hover,#accordian-4 .fusion-panel.hover{ background-color: #f9f9f9 } #accordian-4 .fusion-panel { border-color:#cccccc; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-4 .panel-title a{font-family:\"Raleway\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-family:\"Raleway\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-4 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: #002c58;}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #002c58;}.fusion-accordian #accordian-4 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-4 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4 .panel-title a.hover .fa-fusion-box { background-color: #002c58!important;border-color: #002c58!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-4\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20453 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Dishwasher doesn\u2019t start. Why is this?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:50:30+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20453\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20453\" href=\"#collapse-4-20453\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Dishwasher doesn\u2019t start. Why is this?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20453\" aria-labelledby=\"faq_4-20453\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>Check that the dishwasher is plugged in and the power connected<\/li>\n<li>Check the circuit breaker has not tripped or the fuse blown<\/li>\n<li>Check that the door is closed properly.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20455 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">E1 Error code ( water pressure low )<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:51:10+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20455\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20455\" href=\"#collapse-4-20455\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">E1 Error code ( water pressure low )<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20455\" aria-labelledby=\"faq_4-20455\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Check that the water supply is connected and the water is turned on.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20457 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Water seems to be not pumped from the dishwasher.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:51:45+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20457\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20457\" href=\"#collapse-4-20457\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Water seems to be not pumped from the dishwasher.<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20457\" aria-labelledby=\"faq_4-20457\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Kink in drain hose, check drain hose.<\/p>\n<p>Filter blocked, check coarse filter and clean.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20459 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Suds in the tube<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:52:31+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20459\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20459\" href=\"#collapse-4-20459\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Suds in the tube<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20459\" aria-labelledby=\"faq_4-20459\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Improper detergent, use only the special dishwasher detergent to avoid suds. If this occurs, open the dishwasher and let suds evaporate. Add 3.75 litres of cold water to the tube. Close the door and select any cycle. Dishwasher will drain out the water at the first step. Open the door after draining has stopped and check suds have disappeared. Repeat if necessary.<\/p>\n<p>Spilled rinse-aid, always wipe up rinse-aid spills immediately.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20462 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Stained tub interior<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:53:05+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20462\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20462\" href=\"#collapse-4-20462\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Stained tub interior<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20462\" aria-labelledby=\"faq_4-20462\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Detergent with colourant was use. Foods such as tomato -based products may stain the inside of the tube.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20464 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">White film on inside surface<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:53:40+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20464\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20464\" href=\"#collapse-4-20464\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">White film on inside surface<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20464\" aria-labelledby=\"faq_4-20464\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Hard water minerals. To clean the interior, use a damp sponge with dishwasher detergent and wear gloves. Avoid using other cleaners to avoid the risk of foaming or suds.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20466 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Rust stains on cutlery<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:54:21+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20466\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20466\" href=\"#collapse-4-20466\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Rust stains on cutlery<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20466\" aria-labelledby=\"faq_4-20466\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Cutlery not corrosion resistant.<\/p>\n<p>A program was not run after dishwasher salt was added. Always run the quick wash without crockery after adding dishwasher salt.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20468 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Knocking noise in the wash cabinet<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:54:56+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20468\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20468\" href=\"#collapse-4-20468\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Knocking noise in the wash cabinet<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20468\" aria-labelledby=\"faq_4-20468\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A spray arm is knocking against an item in a basket. Interrupt the program and rearrange the items which are obstructing the spray arm.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20470 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Rattling noise in the wash cabinet<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:55:30+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20470\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20470\" href=\"#collapse-4-20470\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Rattling noise in the wash cabinet<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20470\" aria-labelledby=\"faq_4-20470\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Items of crockery are loose in the wash cabinet. Interrupt the program and rearrange the items of crockery.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20472 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Knocking noise in the water pipes<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:56:06+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20472\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20472\" href=\"#collapse-4-20472\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Knocking noise in the water pipes<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20472\" aria-labelledby=\"faq_4-20472\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Most likely an installation issue. Contact a qualified plumber.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20474 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Dishes are not clean at the end of the cycle.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:57:00+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20474\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20474\" href=\"#collapse-4-20474\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Dishes are not clean at the end of the cycle.<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20474\" aria-labelledby=\"faq_4-20474\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>Check that the wash programme is suitable for the load.<\/li>\n<li>Scrape off excess food from dinnerware before loading.<\/li>\n<li>Check that the spray arm is able to rotate freely.<\/li>\n<li>Check that the detergent is in the correct compartment.<\/li>\n<li>Check that you are using the right amount of detergent.<\/li>\n<li>Check that the detergent is recommended for domestic dishwashers.<\/li>\n<li>Check that the spray arms are clean.<\/li>\n<li>Check the filters are clean. Refer to user manual.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20476 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Dishes are not dry at the end of the cycle.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:57:44+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20476\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20476\" href=\"#collapse-4-20476\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Dishes are not dry at the end of the cycle.<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20476\" aria-labelledby=\"faq_4-20476\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>Check that the Rinse Aid dispenser is filled.<\/li>\n<li>Try increasing the Rinse Aid setting.<\/li>\n<li>Wrong wash programme is been used. Try a standard wash.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20478 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">The detergent wasn\u2019t dispensed during wash cycle.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T08:58:25+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20478\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20478\" href=\"#collapse-4-20478\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The detergent wasn\u2019t dispensed during wash cycle.<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20478\" aria-labelledby=\"faq_4-20478\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please dry the dispenser before loading to prevent caking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20480 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Water marks left at the end of the cycle.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T09:10:25+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20480\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20480\" href=\"#collapse-4-20480\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Water marks left at the end of the cycle.<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20480\" aria-labelledby=\"faq_4-20480\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>Check that the dishwasher is not overloaded.<\/li>\n<li>Try increasing the Rinse Aid setting.<\/li>\n<li>Check that the Rinse Aid dispenser is filled.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20482 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Can I extend the drain hose?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T09:11:07+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20482\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20482\" href=\"#collapse-4-20482\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I extend the drain hose?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20482\" aria-labelledby=\"faq_4-20482\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you need a drain hose extension, make sure to use a similar drain hose.<\/p>\n<p>It must be no longer than 4 metres; otherwise the cleaning effect of the dishwasher could be reduced.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20484 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">What is the recommended water pressure?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T09:11:50+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20484\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20484\" href=\"#collapse-4-20484\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the recommended water pressure?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20484\" aria-labelledby=\"faq_4-20484\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Water pressure must be between 0.04 MPa and 1 MPa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20486 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Can the dishwasher be connected to the hot water?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T09:12:28+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20486\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20486\" href=\"#collapse-4-20486\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can the dishwasher be connected to the hot water?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20486\" aria-labelledby=\"faq_4-20486\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The dishwasher is designed to be connected to the cold water connection only.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20488 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">Can I extend the inlet pipe?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T09:13:14+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20488\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20488\" href=\"#collapse-4-20488\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I extend the inlet pipe?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20488\" aria-labelledby=\"faq_4-20488\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If the dishwasher is fitted with an\u00a0<strong>AquaStop*\u00a0<\/strong>then no this is not possible.<\/p>\n<p>* To avoid the risks of leaking and water damage, all De\u2019Longhi dishwashers are fitted with either an Electronic Solenoid AquaStop or a Mechanical AquaStop Hose.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-20490 dishwashers \"><span class=\"entry-title rich-snippet-hidden\">DEDW model Dishwasher Error codes<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/delonghicookingappliances.com.au\/staging\/author\/rws2020\/\" title=\"Posts by rws2020\" rel=\"author\">rws2020<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-05-27T09:14:09+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-20490\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-20490\" href=\"#collapse-4-20490\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">DEDW model Dishwasher Error codes<\/div><\/a><\/h4><\/div><div id=\"collapse-4-20490\" aria-labelledby=\"faq_4-20490\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dishwasher Error Codes:<\/p>\n<table border=\"1\" cellspacing=\"1\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td><strong><u>Error Code<\/u><\/strong><\/td>\n<td><u><strong>Problem<\/strong><\/u><\/td>\n<td><u><strong>Action<\/strong><\/u><\/td>\n<\/tr>\n<tr>\n<td><strong>E1<\/strong><\/td>\n<td>Water Flow<\/td>\n<td>Check the setting of the cold water tap. If problem persists you will need to arrange a service call<\/td>\n<\/tr>\n<tr>\n<td><strong>E4<\/strong><\/td>\n<td>Over flow &#8211; Float switch activated<\/td>\n<td>You will need to arrange a service call<\/td>\n<\/tr>\n<tr>\n<td><strong>E6<\/strong><\/td>\n<td>Open circuit heating sensor<\/td>\n<td>You will need to arrange a service call<\/td>\n<\/tr>\n<tr>\n<td><strong>E8<\/strong><\/td>\n<td>Diverter Valve &#8211; open circuit or broken<\/td>\n<td>You will need to arrange a service call<\/td>\n<\/tr>\n<tr>\n<td><strong>Err C<\/strong><\/td>\n<td>BLDC motor failed<\/td>\n<td>You will need to arrange a service call<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-bottom:50px;--awb-background-color:#002c58;--awb-background-image:url(&quot;https:\/\/delonghicookingappliances.com.au\/staging\/wp-content\/uploads\/2022\/10\/find-a-retailer.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:15px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"150\" height=\"47\" title=\"DL_Logo_Std1_header\" src=\"https:\/\/delonghicookingappliances.com.au\/staging\/wp-content\/uploads\/2022\/10\/DL_Logo_Std1_header.png\" alt class=\"img-responsive wp-image-21015\"\/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:15px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"\/staging\/store-locator\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">FIND A RETAILER<\/span><\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-20492","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/delonghicookingappliances.com.au\/staging\/wp-json\/wp\/v2\/pages\/20492","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/delonghicookingappliances.com.au\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/delonghicookingappliances.com.au\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/delonghicookingappliances.com.au\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/delonghicookingappliances.com.au\/staging\/wp-json\/wp\/v2\/comments?post=20492"}],"version-history":[{"count":5,"href":"https:\/\/delonghicookingappliances.com.au\/staging\/wp-json\/wp\/v2\/pages\/20492\/revisions"}],"predecessor-version":[{"id":21429,"href":"https:\/\/delonghicookingappliances.com.au\/staging\/wp-json\/wp\/v2\/pages\/20492\/revisions\/21429"}],"wp:attachment":[{"href":"https:\/\/delonghicookingappliances.com.au\/staging\/wp-json\/wp\/v2\/media?parent=20492"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}